Air Canada System Problems
Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada

 

Air Canada System Problems
October 21, 2008

Air Canada experienced a two-hour technical problem Monday that affected the airline's reservation system across the country and slowed the boarding process for travellers. The trouble began at about 10 a.m. ET. The airline's staff at airports experienced intermittent problems until the system stabilized again about noon.

A preliminary analysis points to a routing glitch on the Bell Canada network that connects the computers, Air Canada's Peter Fitzpatrick said.

'It impacted all the operations. The airport computers and the reservation system and system operation control and my own emails were slow today,' Fitzpatrick said.

Some flights were delayed and four short-haul flights were cancelled, but the country's largest airline said it expected passengers who planned to fly on Monday would be able to do so.

'On a typical day, I think we have about 1,200 flights so the impact was small in terms of cancellations,' Fitzpatrick said.

A Bell Canada spokesman in Montreal said the cause of the problem was still being investigated, but the service to Air Canada was restored by about noon.

'We have re-routed the network to isolate the problem. The network is now stable and works normally,' said Jacques Bouchard. 'No other Bell customers were affected.'

FlyForLess is not affiliated with any media companies nor does it represent or work for Air Canada. This article is published with the sole purpose of making information available for those who wish to stay informed on Air Canada's actualities.

Discount airline tickets | last minute airfares | cheap flights | Travel Tips | Airports | Travel Insurance | About us | Contact Us

FlyForLess.ca is an affiliate of FlightNetwork, where hundreds of thousands of travellers like you have been saving on cheap flights since 1998.
We offer discount airline tickets with a database of over 2 million international airfares, as well as car rentals, hotels, and vacation packages
with departures from cities across Canada. Book your cheap flights, discount car rentals, and special hotel rates with FlyForLess.ca
©2011 FlyForLess.ca. All rights reserved.