Air Canada introduces paperless boarding pass for mobile check-in users
September 21, 2007
Air Canada has introduced paperless
boarding passes for its customers who check in using their PDA (personal
digital assistant such as Blackberry or Treo) or cell phone. Air Canada's
mobile check-in service, available at mobile.aircanada.com, has been
enhanced to now offer customers the option of receiving an electronic boarding
pass in the form of SMS text messages that the customer simply shows to
airport security screening personnel and Air Canada gate agents, in lieu of a
paper boarding pass. Passengers with baggage to check proceed as usual to
baggage drop off points prior to security screening. Air Canada's new mobile
service is currently available for boarding domestic Canada flights and
departures to international (non-U.S.) destinations, including connecting
flights, from 60 airports across Canada served by Air Canada and Jazz.
"Introduction of the mobile boarding pass is a key element in Air
Canada's initiatives to use the most recent and secure mobile and 2-D barcode
technologies to simplify our customers' travel experience," said Lise Fournel,
Senior Vice President E-Commerce and CIO. "In addition to the simplification
of travel and business processes made possible by the replacement of paper
with electronic documents, we're particularly excited about the expanded
application of 2-D barcode technology that gives our employees better tools to
serve our customers more efficiently."
How it works: Using a mobile device, the customer logs on to mobile.aircanada.com and enters the required information: last name,
first name, departure city and one of the following: Aeroplan number, credit
card number or booking reference. If the device supports 2-D barcode
technology and the travel itinerary qualifies for an electronic boarding pass,
the customer will be prompted to enter his mobile number to receive the
boarding pass. While 2-D barcode technology works on a majority of mobile
devices, some older phones or PDAs may not be compatible. If this is the case,
it is still possible to use Air Canada's mobile check-in and print a boarding
pass at a self-service kiosk or with an agent.
FlyForLess is not affiliated with any media companies nor does it represent or work for Air Canada. This article is published with the sole purpose of making information available for those who wish to stay informed on Air Canada's actualities.