Air Canada ranked 'Best Airline in North America' in world's largest survey of air travellers
July 30, 2007
Air Canada has been ranked as 'Best
Airline in North America' in the world's largest survey of air travelers. The
exhaustive passenger survey of over 14 million air travelers was conducted by
the independent UK-based research firm Skytrax between August 2006 and June
2007 using 40 different aspects of passenger satisfaction for each airline's
product and service standards. This independent passenger survey is highly
regarded in the air transportation industry as a primary benchmarking tool for
passenger satisfaction levels of airlines throughout the world. It is the
second time in three years that Air Canada has placed first among North
American carriers. Star Alliance, of which Air Canada is a founding member,
was ranked as Best Airline Alliance.
"We are thrilled to be acknowledged by air travelers around the world as
the best airline in North America for the second time in just three years,"
said Montie Brewer, President and CEO of Air Canada. "I am very proud of our
employees and congratulate them on this positive recognition of their efforts
to provide our customers with a superior travel experience - bar none. This
award confirms that our product innovations coupled quality service delivery
and the introduction of brand new, customer friendly and fuel efficient
aircraft is truly what our customers want."
Air Canada is recognized as leading the industry in developing innovative
à-la-carte fare products and subscription passes that use web-based
technologies to simplify air travel. In addition, Air Canada has been renewing
its international fleet with state-of-the-art Boeing 777 aircraft since March
2007, and its North American fleet since 2005 with new Embraer aircraft
featuring a choice of two cabins of service. A major refurbishment of the
carrier's existing fleet is well-under way, providing customers with interior
upgrades that include brand new seats and personal entertainment systems at
each seat. New fleet-wide amenities include digital quality in-seat monitors
with touch-screen controls offering a wide selection of audio and video on
demand programming, standard 110V in-seat power outlets within reach of every
customer and industry leading lie-flat beds in Executive First, Air Canada's
international premium service.
Air Canada's achievements have been honoured recently by consumers and
the industry. This year, Washington D.C.-based Air Transport World, gave Air
Canada Air Transport World's Market Leadership Award based on the airline's
success in implementing an innovative and transparent pricing structure, its
use of online technology to meet consumers' needs and its fleet-wide renewal
with a consistent, market-leading onboard product among North American
airlines. Air Canada was also voted 'Best Airline in North America' and 'Best
Airline in Canada' by readers of the U.S. frequent flyer magazine, Global
Traveler, and the carrier was voted 'Best Business Class to Canada' by the
readers of Business Traveler magazine.
FlyForLess is not affiliated with any media companies nor does it represent or work for Air Canada. This article is published with the sole purpose of making information available for those who wish to stay informed on Air Canada's actualities.